- Balga, Perth WA 6061
- Mon–Sat: 8am – 6pm
- 0407 240 417
- info@discoverycaregroup.com.au
- Balga, Perth 6061
- NDIS Provider in Perth
Last updated: 22 April 2026
At Discovery Care Group, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect personal information through our website, our contact and referral forms, and when you get in touch with us about our services.
We aim to keep this policy clear and easy to understand. If you have any questions, our team is always happy to help.
Discovery Care Group is a Perth-based disability support provider.
We provide support to participants and families across Perth and are committed to handling personal information with care, respect, and sensitivity.
Depending on how you interact with us, we may collect personal information such as:
If you contact us about disability support services, we may also receive personal information that is more sensitive in nature, including information related to health, disability, or care needs where relevant to the support being discussed. OAIC guidance treats health information as sensitive information and gives it extra protection.
We may collect personal information when you:
In some cases, information may also be provided by someone acting on your behalf, such as a parent, guardian, carer, support coordinator, referrer, or authorised representative.
We collect personal information so we can:
We only collect information that is reasonably needed for these purposes.
We use personal information to help us provide a safe, responsive, and supportive service experience.
This may include using your information to:
We may also use website data to understand how visitors use our site and how we can improve the experience.
We may share personal information where needed with:
We only share information where it is reasonably necessary, appropriate, or required.
We do not sell personal information.
When you use our website, some information may be collected automatically through cookies, analytics tools, and server logs.
This may include information such as:
We use this information to improve website performance, understand visitor behaviour, and make the website more useful.
You can usually control cookies through your browser settings.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration. OAIC guidance for health service providers emphasises that health information is sensitive and should be handled carefully.
These steps may include:
While we take privacy and security seriously, no method of online transmission or storage can be guaranteed to be completely secure.
Some of the website, email, storage, or software providers we use may store information outside Australia or allow limited overseas access as part of their services.
Where this happens, we take reasonable steps to ensure your information is handled appropriately and with care.
You can ask us to access the personal information we hold about you, or request a correction if you believe something is inaccurate or out of date. OAIC says individuals generally have a right to request access to health information held by a health service provider, and can also ask for corrections.
If you would like to do this, please contact us using the details below. We may need to confirm your identity before actioning a request.
If you have a privacy concern or feel your information has not been handled appropriately, please contact us first so we can try to resolve the issue.
When reaching out, it helps to include:
We will review your concern and respond within a reasonable timeframe.
Our website may contain links to third-party websites for your convenience or reference.
We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before sharing personal information with them.
We may update this Privacy Policy from time to time to reflect changes to our website, services, systems, or privacy practices.
Any updates will be posted on this page, and the latest version will always include the updated date at the top.
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Discovery Care Group
Phone: 0407 240 417
Email: info@discoverycaregroup.com.au